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How to order?

Our M&S Outlet website is powered by Amazon. This means you will need to log in and place orders using your Amazon account. Amazon will also take your payment and M&S will deliver your orders. Please note M&S Outlet and main M&S stores cannot accept returns – you will need to return your unwanted items to M&S Outlet Online.

You are able to order online for delivery to UK addresses.

Phone and in-store ordering
Please note we cannot currently accept orders by phone or in stores. We cannot accept deliveries to our Outlet stores either.

Placing an order is easy
You automatically create an Amazon account when you place your first order online. If you already have an account with Amazon you can use your existing login and password.

Here are the steps you need to follow to place an order:

  1. Find the Items you want
  2. Add the Items to your shopping basket
  3. Proceed to checkout
  4. Sign in/create a new account with Amazon
  5. Enter a delivery address
  6. Choose a delivery method
  7. Provide payment information and a password
  8. Review and submit your order
  9. Check your order status

How can I change my delivery address?
You are able to change this within your Amazon account.

For further details on delivery costs and services please see the Delivery section.

How can I find products on the website?
The best way to search for a product is using the search box at the top of the screen. If you have a product code (usually beginning with a T) you can enter this here. If the product is available and the code is recognised, the site will take you straight to the product page.

Product codes usually look like this: T625374. The code may or may not have a letter at the end.

If you don't have a product code, you can type a product description into the search box. This will help identify the product you are looking for or those products with a similar description.

You can also search using the department headers on the top of the screen or using the left hand navigation column. Select which departments you wish to browse and then which categories or products. When you have filtered the search as you wish, available products meeting your criteria will be displayed. If there are multiple pages of products displayed, you can click Next to view the next page of products.

Product availability - how can I find out if a product is available in store?
If you cannot find the product, size or colour online M&S Outlet do not currently operate a product ordering service in-store or by phone. Please visit M&S Outlet stores for alternative Outlet products.

New products arrive regularly so please keep checking the website.

International delivery
Please note we are not currently able to offer International Delivery.
Please check for updates on our site as this might change in the future.