Contact us by phone
The last date for returning any Outlet items bought online has now passed.
If you recently returned an item, your refund will be processed within 7-10 days of us receiving your parcel.
If you wish to return an item bought in an Outlet store, please return this to your nearest Outlet store, we cannot accept store bought purchases through our online channels.
If you still wish to speak to one of our advisers, please hold.
Orders & queries
Calling from the UK Tel.
0333 014 8422
The phone line is available Monday to Saturday 8.00 am – 9.00 pm, Sunday 10 .00 am – 9.00 pm.
All calls are charged at low rate. Costs may vary from that quoted depending on your service provider.
Also if you would like to keep ahead of the crowd you can follow us on Facebook or Twitter where we have regular updates on our new arrivals, special offers and discounts.
Where do I return my unwanted orders??
If you have misplaced your parcel slip, you can return your order in the following ways:
1. If your order arrives in M&S packaging, please send it to the Specified Returns Address: Unit 4, Old Parkbury Lane, Colney Street, St. Albans, AL2 2DZ.
If you have lost your packaging or are unsure of your order number, please contact customer services on 0333 014 8422